Our Commitment

We are committed to providing you with the highest levels of professional service. This includes protecting your privacy. We understand the importance placed on the privacy of personal information.

In order to protect your right to privacy, we have developed this Privacy Policy. Our Privacy Policy explains:

We will take all reasonable steps to protect the privacy of the personal information that we collect and use. Our Privacy Policy sets out how we intend to do so. This policy applies to all clients, individuals and prospective employees who provide us with their personal information. This policy does not apply to our employees who provide us with their personal information.

What is personal information?

Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded.

Why do we collect personal information?

We provide investigative and risk management services to industry as described in this website.  We collect personal information in order to provide our services. Generally, we collect personal information directly from you.

A large portion of business centres on collecting and providing information, some of which is personal.  We use only lawful means to collect information.   

We also collect personal information for the following purposes:

In the course of providing services to our clients we may collect and receive personal information relating to employees, associates and other persons.

What happens if you choose not to provide your personal information?

You are not obliged to give us your personal information. However, if you choose not to provide us with personal details we may not be able to provide our services to you or our client.

What personal information do we collect and use?

The personal information that we collect and hold usually falls into the following categories:

We will not use your personal information for any purpose which is not related to the service we provide to you or our clients, nor use your personal information in a manner contrary to this policy.

We will take all reasonable steps to ensure that the personal information that we hold is accurate and up to date. If you feel that information about you is not accurate or your details have or are about to change, please inform us and, upon verification, we will correct or update your personal information.

If you would like to access any of our services on an anonymous basis please tell us. If this is possible and lawful, we will take all reasonable steps to comply with your request. However, if you choose not to provide us with your personal information we are not likely to be able to provide you with the services or assistance you require.

How do we collect personal information?

Where possible, we collect your personal information directly from you. If you feel that the information that we are requesting is not information that you wish to provide, please feel free to raise this with us.

In some situations we collect personal information about you from a third party source.

When we gather personal information we do so in compliance with the National Privacy Principles as set out by virtue of the Privacy Act 1988 (Cth).

 

When do we disclose your personal information?

We will use and disclose information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it. For example, invoicing, providing information about legal developments and other services offered by us.

We never disclose personal information that we collect to third parties for the purpose of allowing them to direct market their products and services.

We engage some third party contractors to perform services for us, which may involve the contractor handling personal information we hold. In these circumstances we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

Do we send information overseas?

We may send personal information out of Australia. If you need us to send information to another country we will do so with your consent.  If we are otherwise required to send information overseas we will take measures to protect your personal information.

Access to your personal information

You have a right to access your personal information, subject to certain exceptions provided for in the Privacy Act 1988 (Cth). If you would like to access your personal information please contact our Privacy Officer.  For security reasons, you will be required to put your request in writing and provide proof of your identity.

Security of your information

We will take all reasonable steps to secure your personal information. Electronic information is protected by various security measures and access to information and databases is restricted to personnel that need access to the information in order to perform their duties.

Complaints

We will manage any grievance you have regarding a privacy complaint and endeavour to satisfy you concerns.  The purpose of these procedures is to ensure that any person that has a complaint with the way their personal information is collected, used, disclosed, stored or administered may lodge a complaint.  All complaints will be treated seriously and dealt with promptly. The grievance procedure is our way of ensuring your privacy concerns are raised and addressed promptly.